Vacancy: Customer Service officers

Amuwo Odofin is seeking for qualified candidate to fill in this role.
Responsibilities:
>> Support with the planning, developing and implementing of strategy for the customer relationship management function
>> A courteous, professional and friendly phone manner
>> Solve product or service problems by clarifying the customer's complaint and explaining the best solution to solve the problem
>> Data entry skills with a high level of attention to detail
>> Initiate required action for response to customer service requests for order changes, maintenance of order/customer information files and communicate changes to the appropriate personnel/departments
>> Play a role in the development of proficient customer relationship management processes and applications.
>> Develop, optimize and implement business models for retention of company's customer base
>> Manage and optimize customer information on a customer relationship management software
>> Advice on customer relationship management activities and ensure monthly reporting
>> Identify and implement processes to improve and ensure accuracy of customer data
>> Manage the customer care telephone lines
Desired Skills & Experience
>> HND/.B.Sc in any field
>> Good interpersonal skills
>> Excellent written and verbal communication skills
>> Strong attention for details
>> Excellent organisation skills
>> Problem solving skills
>> Ability to prioritize
>> Working knowledge of Microsoft Office Suite
Salary: N45,000 - N60,000
METHOD OF APPLICATION:
Qualified and interested candidates should forward their CVs to:
[email protected]. website: www.pcr.com.ng