Vacancy: Billing and Subscription Customer Service Representative
Do you love delivering great customer service? Have you worked in an
environment where you support subscription sales or bill payment
processes? Tek Experts provides business and IT outsourcing services,
and we take intense pride in helping companies handle their business
operations. Due to expansion, we are hiring several Customer Service
Representative in our Billing and Subscription team.
Within this role you will deliver excellent customer service by
helping our customers understand the package they have bought, and
whether it is the right plan for them. The role gives agents the
opportunity to enhance the plans customers have purchased, or support
their bill queries and payments.
What we're looking for
Dynamic, passionate and proven people who want to make a positive
difference with the people they work with and customers we support.
You will have the ability to thrive in a fast-paced and challenging
environment where everyone is empowered and committed to delivering
the best in industry customer experience. Fluency in English (written
and spoken) is a given, as is a 'can do' attitude and a thirst to
learn and develop professional and soft skills as full training is
provided.
Duties and responsibilities
First point of contact with the customer to support their query
Compile and analyze customer requirements to give the best advice and
resolve their query
Take, own and close the customer support requests as assigned, seeking
support where required
Fully document every query, including all resolution steps to ensure
documentation best practices
Protect confidential and sensitive information and materials
Collaborate with other team members to provide high quality support
Skills and Competencies
Customer service experience – A thorough knowledge of how to delight
customers. Subscription and billing experience is a real advantage
Strong relationship management – A collaborative nature and act as a
technical advisor to customers wishing to upgrade
Clear communicator – Clear, concise and persuasive communication style
adapted for multiple audiences, plus proactive listening skills
In return, we offer you
An excellent remuneration package
Prestigious offices all around the world
Friendly working atmosphere
Continuous professional development and certification programs
A commitment to offer you career development opportunities to meet
your full potential
Why Tek Experts?
We only exist to help IT companies make a difference in the world. We
make sure nothing gets in the way of them doing great things. Clients
stay with us because we're a disruptive-thinking, dynamic and
fast-growing business and because of the success of our people. We
believe in the power of people and the quality of our teams. They're
smart, curious, client-oriented and results-driven. If this sounds
like you and you want to be part of our journey, apply now.
My Career. My Future. My Tek Experts. Tek Experts is an equal
opportunity employer. We do not and will not discriminate in
employment and personnel practices on the basis of race, sex, age,
handicap, religion, national origin or any other basis prohibited by
applicable law. Hiring, transferring and promotion practices are
performed without regard to the above-listed items.
apply here
https://tekexperts.has-jobs.com/billing-and-subscription-customer-service-representative-lagos/203605/0/apply
environment where you support subscription sales or bill payment
processes? Tek Experts provides business and IT outsourcing services,
and we take intense pride in helping companies handle their business
operations. Due to expansion, we are hiring several Customer Service
Representative in our Billing and Subscription team.
Within this role you will deliver excellent customer service by
helping our customers understand the package they have bought, and
whether it is the right plan for them. The role gives agents the
opportunity to enhance the plans customers have purchased, or support
their bill queries and payments.
What we're looking for
Dynamic, passionate and proven people who want to make a positive
difference with the people they work with and customers we support.
You will have the ability to thrive in a fast-paced and challenging
environment where everyone is empowered and committed to delivering
the best in industry customer experience. Fluency in English (written
and spoken) is a given, as is a 'can do' attitude and a thirst to
learn and develop professional and soft skills as full training is
provided.
Duties and responsibilities
First point of contact with the customer to support their query
Compile and analyze customer requirements to give the best advice and
resolve their query
Take, own and close the customer support requests as assigned, seeking
support where required
Fully document every query, including all resolution steps to ensure
documentation best practices
Protect confidential and sensitive information and materials
Collaborate with other team members to provide high quality support
Skills and Competencies
Customer service experience – A thorough knowledge of how to delight
customers. Subscription and billing experience is a real advantage
Strong relationship management – A collaborative nature and act as a
technical advisor to customers wishing to upgrade
Clear communicator – Clear, concise and persuasive communication style
adapted for multiple audiences, plus proactive listening skills
In return, we offer you
An excellent remuneration package
Prestigious offices all around the world
Friendly working atmosphere
Continuous professional development and certification programs
A commitment to offer you career development opportunities to meet
your full potential
Why Tek Experts?
We only exist to help IT companies make a difference in the world. We
make sure nothing gets in the way of them doing great things. Clients
stay with us because we're a disruptive-thinking, dynamic and
fast-growing business and because of the success of our people. We
believe in the power of people and the quality of our teams. They're
smart, curious, client-oriented and results-driven. If this sounds
like you and you want to be part of our journey, apply now.
My Career. My Future. My Tek Experts. Tek Experts is an equal
opportunity employer. We do not and will not discriminate in
employment and personnel practices on the basis of race, sex, age,
handicap, religion, national origin or any other basis prohibited by
applicable law. Hiring, transferring and promotion practices are
performed without regard to the above-listed items.
apply here
https://tekexperts.has-jobs.com/billing-and-subscription-customer-service-representative-lagos/203605/0/apply
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